We provide you with extended warranties for your complete Solar PV systems,
this includes Panels and Invertors and wiring, each product comes with its own
performance and manufactures warranties, which will be provided to you upon
completion of your installation.
on top of the insurance backed manufactures
warranties we will provide you with our own workmanship warranty, this will be
listed in more detail below:
1. We warrant to you that the installation will be carried
out by appropriately qualified and trained personnel. They will use a level of
reasonable care and skill as it is reasonable for you to expect. The Warranty
period for the installation services shall be two years from completion of the
installation services.
2. If you make a valid claim
about our service in accordance with our terms and conditions, we may arrange
for the relevant products to be reinstalled by any of our registered or approved
installers, or refund the customer the charge for the relevant part of the
installation Service (or a proportionate part of such
charge)}
3. This Warranty will only apply:
If the
product has been installed by us and has been properly used and maintained
throughout the Warranty Period.
If you have informed us of the alleged defect
within the Warranty Period, and within a reasonable period of
discovery.
4. You will promptly provide all information
and support including access to site and services that are reasonably necessary
to enable us to evaluate any alleged defect and to perform its obligations under
this Warranty.
You will ensure that all premises, plant, power, fuel support
services and other inputs that you provide for the installation and use of the
products are reasonable, are fit for purpose and will be properly used and
provided.
5. Any dispute as to whether a defect is
covered by this warranty shall be immediately referred at the request of either
party to the REAL Assurance Scheme (REAL) Conciliation Service as detailed in
9.2 of the REAL Consumer Code.
6. Where we have
installed a system in a property that is sold within the Warranty Period the
Warranty will pass to the new legal owner of the property. It may not be
transferred to or exercised by any third party.
7. This
Warranty is governed by English law and the English courts by the law and the
courts governing where your property is, if this is outside England or
Wales.
8. Most products supplied by us come with the
benefit of a manufacturer's product guarantee. Where a claim in respect of any
of the Products is notified to us by you in accordance with our Terms and
Conditions, we will liaise with the manufacturer and use all reasonable
endeavours to secure a replacement of the Product (or the part in question), or
a refund of the price of the Product (or a proportionate part of the price).